Ontario Severance

Arbitration Clauses — Ontario Employment Law

18 casesDecisions from 1962–2023

About Arbitration Clauses

When starting a new job in Ontario, you might encounter an 'arbitration clause' in your employment contract. But what does it mean? In simple terms, it's a contractual term that requires you to resolve certain legal disputes with your employer through a private process called arbitration, rather than through the public court system. Employers often favour these clauses to keep disputes confidential, potentially speed up resolutions, and, in some cases, prevent employees from joining together in class-action lawsuits.

However, signing a contract with an arbitration clause does not mean you've signed away all your rights. The enforceability of these clauses in Ontario is a complex and evolving area of law. A pivotal moment was the Supreme Court of Canada's decision in Uber Technologies Inc. v. Heller. The Court ruled that an arbitration clause can be deemed 'unconscionable'—and therefore invalid—if it is grossly unfair. This can happen when there is a significant inequality of bargaining power and the resulting agreement is improvident. For example, a clause requiring an Ontario employee to pay thousands of dollars to start an arbitration process in another country could be found unenforceable.

Crucially, an arbitration clause cannot prevent you from accessing your minimum statutory rights. You always retain the right to file a complaint with the Ontario Ministry of Labour for violations of the Employment Standards Act, 2000 (ESA), such as unpaid wages, overtime, or termination pay, regardless of what your contract says. The clause may, however, apply to 'common law' claims like wrongful dismissal for additional notice or damages. Because the specific wording of the clause and the circumstances of your employment are critical, understanding your position requires a careful analysis of your unique situation.

Frequently Asked Questions

What is an arbitration clause in an Ontario employment contract?

An arbitration clause is a section in your employment contract that states that if a dispute arises between you and your employer (like a wrongful dismissal claim), it must be resolved through a private arbitrator instead of going to court.

Can my employer use an arbitration clause to stop me from claiming unpaid overtime?

No. An arbitration clause cannot prevent you from filing a claim with the Ministry of Labour for your minimum entitlements under the Ontario Employment Standards Act, 2000 (ESA), which includes overtime pay, vacation pay, and termination pay.

I signed a contract with an arbitration clause. Does this mean I can never sue my employer in court?

Not necessarily. An Ontario court can refuse to enforce an arbitration clause if it is found to be unconscionable, unclear, or if it attempts to illegally contract out of a statutory protection. The validity of the clause is highly fact-specific.

What makes an arbitration clause 'unconscionable' and invalid?

A clause may be unconscionable if there's a significant power imbalance between you and the employer and the terms are grossly unfair. Factors include prohibitive costs to start arbitration, an inconvenient location for the hearing, or terms that heavily favour the employer.

Is an arbitration clause the same as the grievance process in a union?

No. Grievance arbitration is a mandatory dispute resolution process for unionized workplaces governed by a collective agreement and the Labour Relations Act. An arbitration clause is a term in an individual employment contract for non-union employees.

How long do I have to challenge an arbitration clause?

There isn't a specific deadline to challenge the clause itself, but strict deadlines apply to the underlying legal issue. For example, you generally have two years from the date of a wrongful dismissal to start a legal action, and it is in that action that the employer would try to enforce the clause.

When should I get a lawyer to review an arbitration clause?

The best time is before you sign the employment contract. If a dispute has already occurred and your employer is pointing to the clause, it is essential to have an employment lawyer assess its enforceability before you agree to arbitrate.

Common Scenarios

  • A tech startup includes a clause in its offer letters requiring all disputes, including termination and equity disagreements, to be resolved by a private arbitrator in Delaware.
  • A group of gig-economy couriers want to launch a class-action lawsuit for employee misclassification, but their service agreement contains a clause forcing all claims into individual arbitration.
  • A senior executive is terminated and believes she is owed significant severance, but her employment contract contains a 'Dispute Resolution' section that mandates binding arbitration.
  • An employee in a dispute over unpaid commissions is told by HR that he cannot sue the company in Small Claims Court because his employment agreement requires arbitration.

What You Should Know

  • Before signing any employment contract, carefully read sections titled 'Arbitration' or 'Dispute Resolution'. If you don't understand the implications, seek clarity before you agree.
  • Remember that you cannot be forced to arbitrate claims for your minimum entitlements under the Employment Standards Act, 2000. You always have the right to file a claim with the Ministry of Labour.
  • Do not automatically assume an arbitration clause is valid. Ontario courts, following guidance from the Supreme Court, are protective of employees and will strike down unfair or unconscionable clauses.
  • If you are terminated and your employer tries to enforce an arbitration clause, it's critical to consult with an employment lawyer immediately to understand your options and the clause's potential validity.
  • Keep a secure copy of your signed employment contract. It is the primary document that will be analyzed to determine if a dispute must be arbitrated or can proceed in court.

Featured Cases

N. v. Callidus Capital Corporation

2023 ONSC 4469 (CanLII) · 2023-08-11

This case addresses the validity of termination provisions and an arbitration clause within an employment contract under the Employment Standards Act, 2000.

arbitration clauses employment contract employment standards termination clause

L. v Dealnet Capital Corporation

2023 ONSC 3657 (CanLII) · 2023-06-16

Employment Arbitration Clause Validity Appeal

This is an appeal to the Divisional Court concerning the validity of an arbitration clause in an employment agreement and its interaction with the Employment Standards Act, 2000. The court dismissed the appeal, finding that the governing law clause recognized the primacy of the ESA and that the validity issue required interpretation of the agreement rather than precluding a Ministry of Labour complaint.

appeal dismissed arbitration clauses contracting out employment standards

G. v. Knights of Columbus

2023 ONCA 327 (CanLII) · 2023-05-05

G. v. Knights Columbus: Arbitration & Employment Status

This is an appeal to the Court of Appeal from a motion judge's decision dismissing a motion to stay a wrongful dismissal action in favour of arbitration. The employee worked as a field agent selling insurance products for the employer. The motion judge dismissed the employer's motion, finding that the updated contracts containing the arbitration clauses were invalid because the employee received no fresh consideration for signing them. The Court of Appeal agreed and dismissed the appeal, holding that the employer failed to provide fresh consideration for the restrictive new terms. The court also clarified that the employee's ultimate status as an employee or independent contractor remains to be decided at trial.

arbitration clauses employment status independent contractor severance pay wrongful dismissal

Heller v. Uber Technologies Inc.

2023 ONSC 1942 (CanLII) · 2023-03-27

Heller v. Uber: Class Action Employment Status

This is a class action proceeding where plaintiffs alleged they were employees of Uber Technologies Inc. and entitled to protections under the Employment Standards Act, 2000. The court addressed whether the Class Action Waiver and Arbitration Clause in Uber’s Service Agreements violated employment law and contract principles, specifically analyzing unconscionability and public policy.

arbitration clauses class action employment employment relationship employment standards act unconscionability

Heller v. Uber Technologies Inc.

2022 ONSC 5202 (CanLII) · 2022-09-13

Heller v. Uber: Class Action Employment Contract Dispute

This is a procedural motion in a class action lawsuit where plaintiffs sought to amend their statement of claim to certify an additional common issue regarding the validity of an Arbitration and Class Action Waiver Clause in their employment contracts. The defendants sought to amend class action notices to inform members of the clause's impact. The court considered whether to schedule these motions together under Section 12 of the Class Proceedings Act, 1992, to ensure fair and expeditious determination.

arbitration clauses case management certification class action employment contract

I. v. Protiviti

2022 ONCA 533 (CanLII) · 2022-07-18

I. v. Protiviti: Arbitration Clause Validity

This is an appeal to the Court of Appeal from a motion judge's decision to stay a constructive dismissal lawsuit in favour of arbitration. The employee sued her employer, but the employer argued the dispute belonged in arbitration based on a clause in the employment contract. The motion judge stayed the court action, ruling that the arbitrator must decide if the arbitration clause itself was legally valid. The Court of Appeal quashed the employee's appeal because the governing legislation strictly bars appeals of this type of order. The court confirmed that the arbitrator must resolve the complex factual issues regarding the contract's validity, meaning the stay of proceedings stands.

arbitration clauses constructive dismissal employment standards jurisdiction

L. v. Dealnet Capital Corporation

2021 ONSC 7192 (CanLII) · 2021-11-04

Enforceability of Arbitration Clauses in Employment Contracts

This is an appeal to the Divisional Court regarding the enforceability of arbitration clauses in employment contracts and whether they contravene the Employment Standards Act by contracting out of statutory rights. The court addressed the validity of governing law and saving provisions, as well as procedural issues regarding the appeal itself.

appeal arbitration clauses contracting out employment standards saving provisions

I. v. Protiviti

2021 ONSC 7596 (CanLII) · 2021-07-19

Constructive Dismissal: Arbitration Clause Jurisdiction

This is a jurisdictional dispute arising from a constructive dismissal claim where the court determined whether an arbitration clause barred the employee from pursuing claims under the Employment Standards Act, 2000.

arbitration clauses constructive dismissal employment standards jurisdiction

Heller v. Uber Technologies Inc.

2019 ONCA 1 (CanLII) · 2019-01-02

Heller v. Uber: Arbitration Clause Invalidated

This is an appeal concerning the validity of an arbitration clause in agreements between Uber and its drivers. The Court of Appeal for Ontario invalidated the clause, finding it constituted illegal contracting out of employment standards under the Employment Standards Act, 2000, and was unconscionable. The court held that the clause eliminated statutory rights and was substantially improvident, thereby precluding a mandatory stay of proceedings. This decision was appealed to the Supreme Court of Canada, which upheld it (Uber Technologies Inc. v. Heller, 2020 SCC 16). The Supreme Court dismissed Uber's appeal, affirming the Court of Appeal's decision that the arbitration clause was unconscionable and invalid. As a result, Heller's class proceeding is not stayed and can proceed in Ontario courts.

arbitration clauses contracting out employment standards stay of proceedings unconscionability

R. v. M.

2012 ONSC 6891 (CanLII) · 2012-12-04

Arbitration Clause in Employment Contract Stay

This is an interlocutory motion regarding whether to stay employment-related proceedings in favor of arbitration under the Arbitration Act, 1991. The court addressed whether the arbitration clause was severable from the main employment contract and enforceable despite allegations of lack of consideration. The court granted a stay of proceedings and awarded costs to the defendants.

arbitration clauses costs employment contract stay of proceedings

P. v. Kanbay International Inc.

2008 CanLII 21222 (ON SC) · 2008-04-22

Wrongful Dismissal and Misrepresentation: Arbitration Clause Dispute in Employment Case

A wrongful dismissal case where the plaintiff alleged negligent misrepresentation by the defendants regarding equity ownership in the company, inducing him to accept employment. The defendants sought to stay the claims related to shares, arguing they were subject to arbitration. The court considered whether the claims should proceed in court or arbitration, and whether Ontario courts had jurisdiction to hear the employment-related claims.

arbitration clauses employment law jurisdiction negligent misrepresentation wrongful dismissal

E. v. Merit

2008 CanLII 6642 (ON SC) · 2008-02-25

Wrongful Dismissal: Employment Status Dispute Requiring Trial

A wrongful dismissal case where the plaintiff claimed an employment relationship, while the defendant argued the plaintiff was an independent contractor. The court found that there was a genuine issue regarding the employment status, requiring a trial to weigh conflicting evidence.

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L. v. Onbelay Automotive Coatings Corp.

2006 CanLII 51177 (ON SC) · 2006-08-11

Wrongful Dismissal and Defamation: Arbitration Clause Not Applicable to Employment Claims

A wrongful dismissal and defamation case where the plaintiff alleged misconduct by the employer and its officer. The defendants sought to stay the claims and refer them to arbitration under a Share Purchase Agreement, but the court ruled that the arbitration clause did not apply to the employment-related claims, which were to be resolved in Ontario courts.

arbitration clauses employment agreement employment law waiver of arbitration wrongful dismissal

R. v. Christian & Timbers Inc.

2002 CanLII 49619 (ON SC) · 2002-04-30

Wrongful Dismissal Case Involving Arbitration Clause Under Ohio Law

A wrongful dismissal action brought in Ontario where the defendant sought a stay of proceedings under the Arbitration Act, 1991, based on an arbitration clause requiring disputes to be resolved under Ohio law. The court considered whether the arbitration clause contravened Ontario public policy or the Employment Standards Act and whether the employment agreement was valid despite the plaintiff not signing it.

arbitration act arbitration clauses employment agreement employment standards wrongful dismissal

H. v. Primerica Financial Services Ltd.

2001 CanLII 17321 (ON CA) · 2001-08-17

Arbitration Clause: Pre-Contractual Training & Min Wage

This is an appeal to the Court of Appeal from a motion judge's decision refusing to stay an employment action in favour of arbitration. The employee sued the employer for unpaid minimum wage during a mandatory training period that took place before she signed her contract. The motion judge ruled that the arbitration clause in the later contract did not apply retrospectively to the earlier training period. The Court of Appeal dismissed the employer's appeal, agreeing that the arbitration clause only covered disputes arising from the commercial relationship created by the contract. The employee's proposed class action is allowed to proceed in court.

arbitration clauses employment standards minimum wage pre-contractual stay of proceedings

B. v. Otis Elevator Co. Ltd.

1984 CanLII 5823 (ON SC) · 1984-03-07

Wrongful Dismissal and Collective Agreements: Court Jurisdiction and Severance Pay

A wrongful dismissal case involving an employee covered by a collective agreement who brought a claim in court despite an arbitration clause. The case examines whether the court has jurisdiction to hear the claim under the Labour Relations Act and whether the employee can claim severance pay when the collective agreement does not explicitly address it.

arbitration clauses collective agreements labour relations act severance pay wrongful dismissal

R. v. Adrema Limited et al.

1962 CanLII 225 (ON SC) · 1962-12-21

Wrongful Dismissal and Arbitration Clauses in Employment Contracts

A wrongful dismissal case involving an employment contract with an arbitration clause. The court considered whether disputes involving mixed legal and factual issues, such as wrongful dismissal, should proceed to arbitration or be resolved in court, focusing on the court's discretion to allow litigation when legal issues predominate.

arbitration clauses employment contract judicial discretion stay of proceedings wrongful dismissal

R. v. Adrema Ltd. and Farrington-Bradma Ltd.

1962 CanLII 117 (ON SC) · 1962-04-02

Wrongful Dismissal and Jurisdiction: Employment Contract Dispute with Foreign Defendant

A wrongful dismissal case where the plaintiff was dismissed and issued a writ against a foreign defendant for unpaid commissions and wrongful dismissal. The employment contract was executed in England but partially performed in Ontario, raising jurisdictional issues. The court held that the breach of contract in Ontario was sufficient to establish jurisdiction and that the foreign defendant's unconditional appearance waived the right to object to jurisdiction.

arbitration clauses employment contract jurisdiction unconditional appearance wrongful dismissal